Refund policy

At Aura Murtis, customer satisfaction is important to us. We take great care in packaging and delivering our spiritual products, including murtis, decorative fountains, and pooja essentials. However, if you experience any issues with your order, please review our refund policy below.

By placing an order on Aura Murtis, you agree to the terms mentioned in this policy.

Order Cancellation Policy

Orders may be canceled only before they are processed or shipped.

You may request cancellation if:

  • You placed an order by mistake

  • You entered incorrect shipping details

  • You ordered the wrong product

Once your order has been packed or shipped, cancellation requests may not be accepted.

To request a cancellation, please contact our customer support team immediately.

Return Eligibility

We accept return or replacement requests only under the following conditions:

  • You received a damaged product

  • You received a defective item

  • You received the wrong product

  • The product is missing parts or accessories

To be eligible:

  • You must notify us within 48 hours of delivery

  • The product must be unused

  • The item must be returned in original packaging

  • Proof of purchase/order details must be provided

Customers may be asked to share photos or an unboxing video for verification in case of damaged items.

This is especially important for fragile products like decorative fountains and spiritual idols.

Non-Returnable Products

The following items are not eligible for return or refund:

  • Used products

  • Damaged products caused by improper handling

  • Customized or personalized orders

  • Products purchased during clearance sales (unless damaged)

  • Minor variations in handcrafted items

Since many of our products are handmade, slight variations in color, texture, or design may occur and should not be considered defects.

Refund Process

Once your return request is approved:

  1. Our team will review your request

  2. Product verification may be required

  3. If approved, refund processing will begin

Refunds will be issued to the original payment method used during purchase.

Refund processing timeline:

  • Prepaid Orders: 5–7 business days

  • COD Orders: Refund via bank transfer or store credit (if applicable)

Processing timelines may vary depending on your payment provider

Replacement Policy

In cases where the product arrives damaged or incorrect, we may offer a replacement instead of a refund based on product availability.

Replacement requests must be made within the eligible return window.

Return Shipping Charges

If the return is due to:

  • Wrong product sent

  • Damaged item received

  • Manufacturing defect

Aura Murtis will cover return shipping costs.

For all other approved returns, customers may be responsible for return shipping charges.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account

  • Contact your credit card provider

  • Contact your payment provider

If you still face issues, please contact our support team.

Refused Deliveries

If a customer refuses delivery after the order has been shipped without valid reason:

  • Shipping charges may not be refunded

  • Additional charges may apply for re-shipping requests

Fraudulent Claims

Aura Murtis reserves the right to reject refund requests in cases of:

  • False damage claims

  • Missing product claims without proof

  • Abuse of refund policies

Contact Us

For refund-related questions, please contact us through:

Aura Murtis Contact Page

Please include:

  • Order number

  • Registered email address

  • Issue details

  • Supporting photos (if applicable)

Our Commitment

We strive to provide high-quality spiritual products and a smooth shopping experience. Our goal is to ensure every customer receives their order safely and is satisfied with their purchase.

Thank you for shopping with Aura Murtis.