Shipping policy
At Aura Murtis, we are committed to delivering your spiritual products safely and on time. Whether you purchase divine murtis, decorative fountains, or pooja essentials, we ensure that every order is packed with care and shipped securely to your doorstep.
Please read our shipping policy carefully to understand our delivery process.
Order Processing Time
All orders placed on Aura Murtis are processed within 1–3 business days after successful payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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During festive seasons, sales periods, or high-demand occasions, processing times may be slightly longer.
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Customized or handcrafted products may require additional preparation time before dispatch.
Once your order is processed, it will be shipped through our trusted delivery partners.
Delivery Timeline
Estimated delivery timelines may vary depending on your location.
Metro Cities
Delivery usually takes 3–5 business days
Non-Metro Cities
Delivery usually takes 5–7 business days
Remote Areas
Delivery may take 7–10 business days
Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.
Shipping Charges
We aim to make your shopping experience convenient and affordable.
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Free shipping may be available on selected orders or promotional campaigns.
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Standard shipping charges (if applicable) will be displayed at checkout before payment.
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Additional shipping charges may apply for oversized products or special packaging requirements.
Order Tracking
Once your order has been dispatched:
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You will receive a shipping confirmation email or SMS
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Tracking details will be shared with you
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You can monitor your shipment status through the courier tracking link
Tracking details usually become active within 24 hours after dispatch. Similar ecommerce stores follow the same process for shipment updates.
Safe Packaging for Fragile Products
Many of our products such as murtis, fountains, and decorative items are delicate and require special care.
To ensure safe delivery:
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Products are packed securely
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Protective packaging materials are used
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Fragile items are handled with extra care
We prioritize safe packaging to minimize transit damage.
Incorrect Shipping Address
Customers are requested to provide accurate shipping information while placing orders.
Aura Murtis will not be responsible for delays or failed deliveries caused by:
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Incorrect addresses
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Incomplete addresses
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Incorrect contact information
If you notice an error in your shipping address, please contact us immediately before your order is dispatched.
Delayed Deliveries
While we strive for timely delivery, delays may occur due to:
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Weather conditions
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Courier service disruptions
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Festival rush
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Remote location limitations
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Unexpected operational issues
If your order is delayed beyond the expected delivery timeframe, please contact our support team for assistance.
Damaged Products During Transit
If your order arrives damaged:
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Contact us within 24–48 hours of receiving your package
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Share clear photos of the damaged item
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Share your order details
Our team will review the issue and provide a suitable resolution based on our return/replacement policy.
Failed Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery fails due to customer unavailability:
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The courier may reattempt delivery
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The package may be returned to us
Additional re-shipping charges may apply in certain cases.
Domestic Shipping
Currently, Aura Murtis ships across India.
We are working toward expanding our delivery network in the future.
International Shipping
At present, we may offer international shipping on selected orders only.
Customers placing international orders may be responsible for:
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Customs duties
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Import taxes
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Additional local charges
These charges vary by country and are not controlled by Aura Murtis.
Contact Us
If you have any questions regarding shipping, feel free to contact us through our website:
Our team will be happy to assist you.
Thank You for Shopping with Aura Murtis
We value your trust and work hard to ensure that every spiritual product reaches your home safely and on time.
Thank you for choosing Aura Murtis for your divine décor and pooja needs.